I.T Support staff needed

●     Offer Technical support to staff

●       Help monitor our I.T systems, to identify issues that surface and resolve them

●       Install, monitor and update software in the environment

●       Help ensure overall I.T security in the environment, especially from a network perspective

●       Help with the maintenance of servers and client (staff) PCs

●       Ensuring network components are in proper working condition

●       Assist with the administration of the domain controller and its related tasks

●       Ensure that the automated backups put in place are running as expected and that the backups are at their expected locations and up to date

●       To help ensure that staff biometric reports are generated on weekly/monthly basis or as and when required

●       To help troubleshoot internet related issues including communication with the service provider(s)

●       Troubleshoot IP repeaters issues and ensure they are up, as well communicating with the control room monitors

●       Assist in development and strict implementation of IT User policy

●       Maintain confidentiality of all IT related information

●       Any other duty that may be assigned

Knowledge, Skills & Abilities

·         Minimum of First Degree in Information Communication Technology or Computer Science

·         Must have a minimum of 4 years post qualification experience

·         Excellent knowledge of IT packages as well as MS Word & Excel

• - Must possess good memory of how software and operating systems work
• - Problem solving skills i.e. excellent listening and questioning skills, combined with the ability to interact confidently with staff/clients to establish what the problem is and explain the solution
• - Strong customer focus and ability to work well in a team